Privacy Policy

This Privacy Policy explains how DVDFab.shop (hereinafter referred to as "we," "us," or "our") collects, uses, stores, and manages personal information when you interact with our website (the "Site") and our desktop/mobile applications (the "Apps"). As a user of the Site and/or Apps (hereinafter referred to as "you" or "User"), we ask that you review this Privacy Policy thoroughly. It outlines our practices for handling personal information, adhering to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller and Representative

DVDFab.shop acts as the data controller for all personal information collected through the Site and Apps. We are responsible for overseeing every aspect of personal information processing—including collection, usage, storage, and disclosure—as detailed in this Policy.

2. How DVDFab.shop Processes Personal Information

We process personal information in relation to your visits to the Site, use of any comment features, and your purchase or use of our products. Below is a detailed breakdown of this processing:

2.1 Types of Personal Information Collected

We gather the following personal information through submission forms (e.g., during checkout) and your engagement with the Site and Apps:

● Full name or preferred alias;
● Email address;
● Physical mailing address;
● Country of residence;
● Postal or ZIP code;
● Phone number;
● Order-specific details: products purchased, order date, and transaction value;
● Payment-related information: credit card details (card type, number, expiration date, CVV), debit card information, or other billing/payment data (note: this data is processed securely via authorized third-party providers);
● Site usage data: Details about how you access and navigate our Site, including the referring webpage that led you to DVDFab.shop and search queries used to find our platform;
● App/product usage data: Information about which DVDFab.shop products you use, how you interact with them, and details about your device (such as device model, operating system, username, DVDFab.shop account ID, geographic location, IP address, activity logs, error/crash reports, and file formats/information you work with—additional consent is required for processing file-related data);
● Product serial numbers linked to your purchases;
● Content of communications with our customer support team (e.g., emails, chat logs);
● Profile image (if you choose to upload one);
● Any additional personal details you include in comments (e.g., age, location);
● The text content of comments you post on the Site or within the Apps.

2.2 Purposes and Legal Bases for Processing

We use the collected personal information for specific purposes, each supported by a valid legal basis under the GDPR:

● Fulfilling product orders: To deliver the products you’ve purchased, including order confirmation, invoicing, and payment processing. The legal basis here is "performance of a contract" (GDPR Article 6(1)(b)), as this information is essential to identify you, process payments, and complete your order.
● Identity verification and customer support: To verify your identity when necessary and provide timely, effective customer service or technical assistance. This processing also relies on "performance of a contract" (GDPR Article 6(1)(b)), as it ensures we meet our service obligations to you.
● Enhancing services and user experience: To analyze how you use our Site and products, identify usage trends, and make improvements to our offerings—including user interface updates, feature enhancements, and efforts to boost user satisfaction. The legal basis for this is "legitimate interest" (GDPR Article 6(1)(f)): we have a valid interest in refining our services to better meet user needs, and this processing does not unfairly impact your privacy rights.
● Managing user comments: Comments and associated personal information are provided voluntarily by you. Processing this data is based on your "consent" (GDPR Article 6(1)(a)). With your prior approval, we may also use your comments (and related details you share) for marketing purposes—such as helping other users learn about our products’ functionality.

2.3 Who Receives Your Personal Information

We may share your personal information with trusted third-party service providers that assist us in operating our business. These providers process data on our behalf and only in line with the purposes outlined above. They include:

● Payment processors (to securely handle transaction payments);
● Server hosting and IT infrastructure providers (to maintain the Site and Apps’ functionality);
● Data analytics firms (to support analysis of user behavior and usage patterns);
● Fraud detection and prevention services (to safeguard against unauthorized or fraudulent transactions);
● Email service providers (to send order confirmations, support updates, and other necessary communications);
● Social media platforms and marketing partners (for authorized marketing activities, only with your consent).

We may also disclose your personal information if required by law (e.g., to comply with a court order, subpoena, or other legal mandate) or to protect the rights, property, or safety of DVDFab.shop, our users, or third parties. Such disclosures are permitted under GDPR Article 6(1)(c) (compliance with legal obligations) or Article 6(1)(f) (protection of legitimate interests).